Terms & Conditions
Effective Monday 5th June 2017
Mail Subscriptions Ireland - General Terms and Conditions
Thank you for visiting Irish Mail Subscriptions T&Cs. Mail Subscriptions comprises the website www.mailsubscriptions.ie (the “Site”) and the Subscription package:
The Digital subscription – access to a digital application which is the digital edition of the Irish Daily Mail and The Irish Mail on Sunday (the “App”). The Digital subscription is only available by monthly subscription (the “Subscription”).
Please read these Terms and Conditions (“Terms”) carefully before purchasing the Subscription. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
To purchase a Subscription please visit www.mailsubscriptions.ie or call our Customer Services team on 015268597.
1. Information about us
1.1. The Site and the App is operated by Associated Newspapers Limited trading as Mail Subscriptions (“we”, “our”, or “us”). We are registered in England and Wales under company number 84121 and have our registered office at Northcliffe House, 2 Derry Street, London W8 5TT. Our VAT number is GB 243571174.
1.2. You can contact us by telephoning our customer services team on 015268597 or by using the following email address: email@example.com
2. Subscriptions and Purchases
2.1. We recommend that you read our Frequently Asked Questions before purchasing the Subscription and for more details about our Mail Subscriptions services.
2.2. The terms and conditions set out in these terms and conditions apply only to Subscriptions taken out directly via our website www.mailsubscriptions.ie (the “Site”). If you subscribed to the Digital subscription though Apple iTunes, Amazon’s Newsstand for Kindle or through Google Play, your Subscription will be managed through those applications.
2.3. By placing an order for the Subscription, you warrant that:
2.3.1. you are legally capable of entering into binding contracts; and
2.3.2. you are at least 18 years old.
2.4. By submitting your payment and other subscription details, you are making an offer to us to buy the Subscription. Your offer will only be accepted by us and a contract formed when we have successfully verified your details, at which point we will provide you with access to your Subscription. We reserve the right to reject any offer in our discretion, for any or no reason.
3. Prices and Payment
3.1. You agree to pay the price at the rate notified to you at the time you take out your Subscription. We may modify the price of any Subscription, remove and/or offer certain other subscription services from time to time. We will always tell you in advance of any increase in the price of your Subscription and offer you an opportunity to cancel it if you do not wish to pay the new price.
3.2. When you subscribe you must provide us with complete and accurate payment information. By submitting payment details you promise that you are entitled to purchase a Subscription using those payment details. If we do not receive payment authorisation from the card issuer or bank or any authorisation is subsequently cancelled, we will not accept your order and we may immediately terminate or suspend your access to your Subscription and may in suspicious circumstances contact the card issuer or bank and/or law enforcement authorities or other appropriate third parties.
3.3. In addition to the Subscription payment, you are responsible for paying any internet connection or other telecommunications charges that you may incur by accessing the App or using the services available on it. For example, your mobile network operator may charge you for data or roaming services.
3.4. It is always possible that, despite our best efforts, the Subscription prices listed on the Site may be incorrectly priced. If we discover a pricing error, we will inform you of this error and we will give you the option of continuing to purchase the Subscription at the correct price or cancelling your order. If we are unable to contact you using the contact details you provided, we will treat the order as cancelled and notify you by email. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Subscription to you at the incorrect (lower) price.
3.5. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
3.6. If your chosen payment method is Direct Debit, we will adhere to the guidelines set out in the Direct Debit Guarantee. This information is detailed on the welcome and payment confirmation letter. For further details please contact our Customer support team on 015268597.
4. Renewals and Cancellations
4.1. After any minimum term or free-trial period specified in the order process your Subscription will automatically renew monthly at the rate notified to you at the time you take out your Subscription. We will take payment using the same card or other payment method that you previously used or supplied to us in the order process.
4.2. Cancellation within 14 Days
4.2.1. You may cancel the Subscription at any time in the first 14 days from the date of the start of your Subscription by phoning 015268597. The date your Subscription starts will be the date we verify your order.
4.2.2. If you cancel within the first 14 days of your Subscription you will immediately stop receiving the Subscription and receive a refund for the full amount that you paid for that month.
4.3. Cancellation after 14 Days
4.3.1. After any minimum term specified in the order process that applies to your Subscription, you may cancel your Subscription at any time and cancellation will only take effect at the next payment date. There are no refunds for unused parts of your Subscription if you cancel the Subscription more than 14 days after the start date. You may notify us of your wish to cancel by phoning 015268597.
4.3.2. Your subscription term, your rights to a cancel your Subscription or your rights to receive a refund may differ if you used a Voucher Code (Voucher Codes may entitle you to special discounts or offers and may mean you have different rights when it comes to cancelling your subscriptions, receiving a refund and the length of your subscription) or Promotional Offer or purchased the Subscription through Apple iTunes, Google Play or Amazon Newsstand. Voucher Codes will not affect your right to cancel within 14 days.
4.4. Cancellation by us
We may end your Subscription at any time by writing to you if (i) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due; (ii) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Subscription; (iii) we have reason to believe you have been acting fraudulently.
4.5. Cancellation by you if there is a problem with the Subscription Service and Complaints
4.5.1. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 015268597 or write to us at firstname.lastname@example.org or Sensée, PO Box 71025, LONDON, W4 9GN.
4.5.2. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
4.5.3. Our aim is to resolve any complaint efficiently and professionally though our customer services team whose details are above. Because of this we don’t currently subscribe to an alternative dispute resolution (ADR) provider. ADR refers to processes for the resolution of a dispute out of court. There is also the Online Dispute Resolution website managed by the European Commission which helps consumers and traders resolve their disputes out-of-court.
4.6. Cancellation if you subscribe to the Digital subscription via Google Play, Apple iTunes or Amazon Newsstand
If you purchased your Subscription via Google Play Apple iTunes or Amazon Newsstand, you will need to manage your subscription through the relevant platform, if you have any questions relating to amending or cancelling your Subscription, please go to your account on the relevant platform. Please see our FAQs for further guidance.
5. Specifications and Changes to the Subscriptions
5.1. Functionality of the Mail Plus App:
Access Type: Download
Access Conditions: Installation on a maximum of three devices per user account.
Updates: Regular updates improving stability and functionality
Internet Connection: Needed for downloading daily content
Geographical Restrictions: None
5.2. The App is compatible with Android tablets running Android 4.0 or later, iPad version 2 onwards running iOS 7 or later or iPhone 4s onwards running iOS 7 or later.
5.3. We may change the Subscription or the App: (i) to reflect changes in relevant laws and regulatory requirements; and (ii) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
5.4. We may update or require you to update digital content in the App, provided that the digital content shall always match the description of it that we provided to you before you bought it.
6. Data Protection and Privacy
Please see our Privacy and Cookies Policy for information about how we process your personal information.
7. Our Liability
7.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
7.2. We are not responsible if you cannot use the Subscription or App properly or at all because of any event outside our control (e.g. the performance of your or our internet service provider, your browser or the internet.)
7.3. The App relies in part on software to work. Software has bugs. Whilst we monitor our services and try to fix bugs promptly, we do not guarantee that the App will be error free, available all the time and/or free from viruses.
7.4. If defective digital content or the App which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us
7.5. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
7.6. Nothing in these Terms affects any liability which we may have for death or personal injury arising from our negligence, fraud or any other liability which cannot be excluded or limited by law. The material contained on the App and the Site is for information purposes only and does not constitute advice. You should carry out your own check in respect of any information on the App and the Site and use your own judgment before doing or not doing anything on the basis of what you see. The materials on the App and the Site are provided “as is” and we give no warranties of any kind in relation to the materials on the App and the Site.
7.7. Tokens and promotions that are published in the physical newspapers generally will not be replicated in the Digital subscription. Certain other content and material published in the physical newspapers is or may not be available on the App and we reserve the right to vary the content and resources that we make available on the App from time to time.
7.8. We are not liable or responsible for the third party content on the App or Subscription. Third party content includes, for example, comments posted by other users and display advertising. Where the Subscription contains links to other sites and resources which are provided by third parties, these links and resources are provided for your information only and you access them at your own risk. We are not liable or responsible for the content of third party sites or resources.
8. Intellectual Property and Permitted Use
8.1. We are the owner or licensee of all intellectual property rights in the Subscription, the Site and the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
8.2. You may print and download extracts from the Subscription for personal non-commercial use on the following basis:
8.2.1. no documents or related graphics are modified in any way;
8.2.2. no graphics are used separately from accompanying text; and
8.2.3. no copyright and trade mark notices are removed.
8.3. You agree not to use the Subscription for commercial purposes without obtaining our prior written agreement; and shall not copy, reproduce, distribute, republish, download, display, post or transmit in any form or by any means any content of the Subscription except as permitted above.
9. Validity of these Terms
9.1 If any part or provision of these Terms is found to be unlawful or unenforceable, this shall not affect the validity of any other part or provision.
9.2 These Terms are governed by Irish law. The Irish courts shall have exclusive jurisdiction over any claim brought by you arising from, or related to, use of the App and these Terms.
10. Get the all-new Amazon Fire 7 tablet offer
10.1. Offer ends 31st August 2017 and is subject to availability.
You will receive a promotional code via e-mail from Associated Newspapers Limited shortly after you sign up to the Mail Plus Subscription
10.2. Your promotional code can only be redeemed to buy an Amazon Fire 7 Tablet on amazon.co.uk and only until 30th November 2017.
10.3. When paying for an order with a promotional code on amazon.co.uk, you will have to add the relevant item to your Shopping Basket and complete your order via checkout. You cannot use our 1-Click ordering method to apply a promotional claim code.
10.4. We reserve the right to charge you the value of the promotional code if it is redeemed and you then cancel your subscription during cool off.
10.5. If you place an order using a promotional code on amazon.co.uk and then return or cancel that order, the promotional code cannot be refunded or re-used.
10.6. Each customer can claim up to a maximum of one offer. The offer may not be used on pre-existing orders or in conjunction with any other offer. It is subject to availability and may be withdrawn or amended without notice. The offer has no cash alternative.
10.7. Postage and packing will be applied to each item in accordance with Amazon's standard delivery rates and policies.
10.8. Amazon.co.uk Conditions of Use & Sale apply to your purchase on Amazon.co.uk. All terms found here apply to your purchase and use of Amazon Fire 7 Tablet.